Please take a moment to read these terms carefully. By accessing the Bill Pay online services, you agree to be bound by these terms.

1.       Agreement 

Accessing your account through Coastland FCU NetTeller Bill Pay confirms your agreement to be bound by all disclosures and agreements, and acknowledges your receipt and understanding of this agreement.

2.       Eligibility   

In order to participate in Coastland FCU’s Bill Pay you must be a primary owner of at least one active checking account and signed up on Coastland’s NetTeller.  Your checking account must be free of NSF charges for a minimum of 6 months.

3.      Change in Terms 

It may be necessary from time to time, to change the terms or conditions regarding your Bill Pay account.  In the event such a change is necessary, we will display a message on the Bill Pay Main Menu directing you to this page for an updated copy.  This will take place at least 21 days prior to the date on which the change becomes effective.  In the event an immediate change is required to maintain the security of your account or the Credit Union system, we shall notify you via email within 10 days of making the change.

4.      Bill Pay Access

Accessing your bill pay account through Coastland Federal Credit Union Bill Pay product confirms your agreement to be bound by all disclosures and agreements, and acknowledges your receipt and understanding of this agreement.

In order to participate in Bill Pay, you must have an active NetTeller account established with the Credit Union, and have submitted a signed request to participate in Bill Pay.

The service is generally available 24 hours a day, seven day a week; however the service will be unavailable from time to time for routine software and hardware maintenance or due to unscheduled down times.

5.     Access Requirements

You need a computer, related equipment, and an Internet connection in order to use Bill Pay.  In addition, you need to install Internet browser software on your computer if you do not already have it.  Modifications to the services in the future may require installation of upgrades to the browser’s software.  You are responsible for installation, maintenance, and operation of your browser’s software.

It is your sole responsibility to insure your personal computer and related equipment are updated and capable of operating in a manner that allows you to utilize Bill Pay.

6.     Participating Party Rights

You have the right to terminate Bill Pay services at any time upon delivery of written notice to Coastland Federal Credit Union.  Coastland Federal Credit Union has the right to terminate its obligation to provide Bill Pay services to you upon ten day of prior written notice.

You understand and agree that Coastland Federal Credit Union may refuse any Bill Pay transaction that results in a negative account balance.

You agree to waive and release any claims against Coastland Federal Credit Union arising out of or in any way related to Bill Pay services, except for those claims resulting solely from the negligent acts or omissions of the credit union.

You understand that Metavanteä is providing this service to you on the credit union’s behalf.  All questions regarding your Bill Pay account should be directed to Metavante at 1-866-211-1502.

7.     Bill Pay Service Provider

Metavanteä is the Bill Pay supporting vendor.  All claims and inquiries should be directed to the customer support line at 1-866-211-1502.   This support telephone number is available 24 hours/day - 7 days/week.  Bill pay cancellation should be directed to the credit union via written notice.  For additional information regarding Metavante, visit their website.

8.      Bill Pay Service Cancelation

You may cancel your Bill Pay account at any time.  If you would like to cancel your Bill Pay account, you must provide the credit union with a signed written notice.   (You are still responsible for any monthly charges accrued during the current billing month when the cancellation was made.

Note:
Prior to submitting a cancellation request, you are required to delete all scheduled payments from your Bill Pay account. The credit union will not be held responsible for items processed due to oversight (by the member) of this requirement.

9.   Confidentiality

We will disclose information to third parties about your account or the payments(s) you make:

1.       Where it is necessary for completing the payment(s)

2.      In order to verify the existence of conditions of your account for a third party or if you give us written permission.

3.       Comply with a government agency or applicable law

10.   Documentation

Statements

·         You will receive a confirmation message on your screen at the time you schedule any payments.

·         You will get a monthly account statement from the credit union for the checking account, which you have designated as your Bill Pay account.

11.   Bill Pay Customer Support

In case of questions about your Bill Pay payments, call our hosting vendor Metavante toll free at 1-866-211-1502. Please contact Metavante for questions regarding their error resolution policies.

12.   Stop Payments

You have the ability to place stop payments on items paid by check through Metavante. These items carry a $20.00 fee and will be electronically debited from your credit union account on the 20th of each month. You are responsible for maintaining an adequate balance for stop payment settlements.

13.   Fee Schedule

Bill Pay is subject to monthly service charges as follows:

Note:  The monthly plan fee is charged upon activation until written notice of termination is received. This includes months with no Bill Pay activity! Fees are subject to change without written notice.

14.   Transaction Settlement

When you make a payment using our Bill Pay product, your credit union account will be electronically debited in the amount of the payment two business days after the date that you select for payment. It is your responsibility to maintain an adequate balance in the checking account that you designate as your settlement account upon sign-up. Payment settlements are subject to separate Bill Pay credit union policies regarding Non-sufficient Funds and returns. If an item is returned NSF (non-sufficient funds) your account will be charged a $20.00 per item returned.  These fees will be assessed to the account at the time the items are returned.

Your monthly Bill Pay fees will be electronically debited from your checking account on or around the 20^th of each month.  The debit will be a bulk amount that includes the monthly plan fee, stop payment fees, plus any per transaction fee set forth in the plan.

Date of Last Update

The terms of this Agreement were last updated on August 22, 2001.
If you have any questions regarding these Terms and Conditions, the site, or the services, please contact memberservices@coastlandfcu.com.